About HY-Shield Virtual Expert
HY-Shield Virtual Expert is a secure on demand real-time visual interactive technical support service from Hyster-Yale Group which helps maximize the customer experience. Virtual Expert creates a visual support connection...
HY-Shield Virtual Expert is a secure on demand real-time visual interactive technical support service from Hyster-Yale Group which helps maximize the customer experience.
Virtual Expert creates a visual support connection between customers, dealers and HYG subject matter experts. This allows for collaboration between sales, service, and business-related areas within the forklift industry.
This unique service delivers immediate support results that helps build relationships, increase uptime, reduce maintenance expenses and provide additional equipment training for less experienced technicians.
Virtual Expert provides a private and highly interactive experience for all parties through use of hands-free headset, software, WIFI connection and an OE support expert.
HY-Shield Virtual Expert provides teams with immediate access to augmented content and remote expertise to accelerate
decisions in the field and create assets for knowledge
management systems.
Designed to troubleshoot, inspect and maintain assets in
the field, Virtual Expert provides a secure and highly
interactive experience with access to workflow content and
the ability to share live video, audio, telestration and images
with remote technicians - even in limited bandwidth conditions.
Virtual Expert can be run in Expert or Field mode.
Expert mode gives users access to all features and settings
including remote camera controls. Field mode provides a
simplified interface for large field service teams or interactive
with external guests such as customers or vendors.
In addition to the Virtual Expert application for mobile
devices, wearables, and computers, HYG provides
hosted infrastructure services, specialized collaboration
devices, and enhanced management capabilities. Using the
Virtual Expert Manager tool, an enterprise can enforce
security and privacy settings, set network/bandwidth
controls, analyze usage, and manage user license policies.
This application includes VoIP audio. Some mobile network
operators may prohibit or restrict the use of VoIP functionality
over their network and may also impose additional fees or
charges in connection with VoIP. Please check the terms of
your agreement with your network operator.
Previous Versions
Here you can find the changelog of HY-Shield Virtual Expert since it was posted on our website on 2021-12-11 19:48:33.
The latest version is 11.4.18.46752 and it was updated on 2024-04-22 17:31:15. See below the changes in each version.
HY-Shield Virtual Expert version 11.4.18.46752
Updated At: 2024-02-26
Changes: - Fixes an Android 14 issue which caused the app to crash.
HY-Shield Virtual Expert version 11.4.17.41732
Updated At: 2023-10-04
Changes: - Guest API Enhancements for Call Center Solution support.
- Outlook Scheduled Meetings support.
- Additional NLP language support.
- Transcription Privacy prompt added.
- Targets Android 13 (API level 33) or higher.
- Bug fixes and improvements.
HY-Shield Virtual Expert version 11.4.13.28593
Updated At: 2022-10-19
Changes: - Web app and Deep link support for Guest Invites.
- Minor bug fixes and improvements.
HY-Shield Virtual Expert version 11.4.8.19057
Updated At: 2022-03-10
Changes: - New: Computer Vision Custom links.
- New: Transcripts.
- Bug fixes and minor enhancements
HY-Shield Virtual Expert version 11.4.6.16588
Updated At: 2022-01-24
Changes: - Added Android 12 support.
- Added option to require consent for remote video sharing requests.
- Added the option to restrict manually adding contacts.
- Added Guest Invite selection of user mode: Expert or Field mode
- Bug fixes and minor enhancements
HY-Shield Virtual Expert version 11.4.3.13438
Updated At: 2021-07-21
Changes: . UI update - On button and Settings-Auto Save
. Auto Call Reconnect
. Guest Invite Custom Fields
. Bug fixes and minor enhancements
Disclaimer
Official Google Play Link
We do not host HY-Shield Virtual Expert on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for HY-Shield Virtual Expert is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
